Portal de Torre Pacheco
www.portaldetorrepacheco.com
As every year and reached the 15th of March, which is the World Day of consumer rights, the OMIC publishes in March, the balance of activity during the previous year.
As usual the complaints handled on fixed or mobile telephony and other telecommunications are with the largest difference, amounting to a total of 228 claims, representing a percentage of 56.16% of the total.
Claims on electricity have been 18, in water have been 4 and gas, butane and fuel have been 9 claims.
Note that in 2013 the City Council OMIC Torre-Pacheco has served more than a thousand users on claims both at the level of consultation and information, becoming a reference point for the resolution of consumer disputes.
The service provided from the OMIC has a high social impact, as it provides a means of fast and free solution to the problems facing citizens as consumers, reaching solve more than eighty percent of total claims attended.
The summary of results and services provided by the OMIC during 2013 is developed:
General Consultations on consumption (made by consumers and companies) and users benefit from the information campaigns of the OMIC: in 2013 they have been a total of 608 users (consumers and businesses), served straight from the OMIC or through telephone consultations.
-Complaints dealt with and processed in 2013, have been a total of 406 complaints, of which have managed to solve more than 80% to the satisfaction of the consumer, either through the mediation service that directly hits the OMIC or through the Consumer Arbitration Service, which represents that of ten processed complaints have been resolved more than eight.
The details of the complaints handled by areas or sectors of economic activity during 2013 is as follows:
Purchasing power-have been a total of 5 processed complaints, representing a percentage of 1.2% of the total.
-Purchases of goods and assets have been 32 complaints, representing a percentage of 7.9% of the total.
In this section detailing the appliances and similar claims have been 13 sales and special home or remotely (phone or internet) have been 8.
-Shopping services amount to a total of 369, representing a percentage of 90.9% of the total.
As to the claims addressed on the purchase of services, which account for almost ninety-one percent of all complaints handled from the OMIC, the breakdown is as follows:
Rental Services 8 claims.
Repairs-8 complaints.
Basic Supplies (telephone, electricity, water, fuel, etc..): 259 claims.
Financial Services: 25 claims
-Insurance: 21 claims.
Transporting passengers 8 claims.
Transporting goods: 5 claims
-Tourism and Leisure: 24 claims.
Health-4 claims.
-Miscellaneous (professional and other): 7 claims.
The Municipal Office of Consumer Information (OMIC) Hall of Torre-Pacheco began providing services to the public in 2000 and today has become an essential service for dealing with complaints, inquiries and complaints from consumers and users, also serving as a channel to educate and inform about the rights and obligations of consumption.
The City Council OMIC Torre-Pacheco provides an ongoing service throughout the year, attending in person or by telephone users, neighbors and businesses that require it, providing the following services:
- Information service, support and customer orientation, which are addressed and resolved doubts about consumer rights, as well as companies and businesses in relation to their obligations consumption, mainly on the complaint forms.
Information campaigns are also conducted through weekly radio programs on Radio Municipal station of Torre-Pacheco.
- Mediation and handling of consumer complaints and the procedures for land Consumer Arbitration procedures.
Regarding this last point, it is noteworthy that procedures consumer arbitration hearings are also conducted via videoconference, avoiding travel outside town to consumers and businesses.
This service arbitration hearings through video conference began in 2009, in these more than 4 years of operation it has conducted more than 190 hearings Consumer Arbitration.
Source: Ayuntamiento de Torre Pacheco
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