Portal de Torre Pacheco
www.portaldetorrepacheco.com
As every year, the day is March 15, which is celebrated global day of consumer rights, the OMIC made public in March, the balance of the activities carried out during the previous year.
As usual the claims attended on fixed or mobile telephone and other telecommunications are by far the most numerous, albeit with a slight decrease compared to previous years, with a total of 202 complaints, representing a percentage of 48, 6% of the total.
Claims on electricity have been 28 on water have been in August and gas, butane and fuel have been eight complaints.
Also note the increase in the number of complaints received by the Financial Services, with 57 claims is well above previous years, reaching double the number of complaints handled.
And yet down to more than double the complaints handled in Tourism and leisure, with only 10 claims.
During 2014 the OMIC City Council Torre-Pacheco has served more than 1200 users both on claims as to level of consultation and information, becoming a reference for resolving consumer disputes.
The service provided from the OMIC has a high social impact, as it provides a means of quick and free solution to the problems facing citizens as consumers, reaching solve almost ninety percent of all complaints handled.
The summary of results and services provided by the OMIC during 2014 is developed:
Consultations for general consumption (made by consumers and companies) and users of information campaigns beneficiaries of OMIC: in 2014 have been a total of 810 users (consumers and businesses), served directly from the OMIC or through telephone consultations
-Reclamaciones Attended to and processed in 2014, have been a total of 416 complaints, of which almost 90% were achieved satisfactorily resolve consumer, either through mediation service that directly performs the OMIC or through the Consumer Arbitration Service.
Only one in ten claims could not be solved, considering it was impossible solution did not provide sufficient documentation Consumer or to establish his claim.
The detail of the complaints handled by areas or sectors of economic activity during 2014 is as follows:
Power -Shopping been processed a total of 2 claims, which represents a percentage of 0.5% of total.
-Shopping Products and goods have been 43 complaints, representing a percentage of 10.3% of the total.
This section detailing the complaints about appliances and the like have been 17 special sales and home or remotely (phone or internet) been 10.
-Shopping Services totaling 371, representing a percentage of 89.2% of the total.
As for complaints handled on the purchase of services, which account for almost ninety percent of all complaints handled from the OMIC, the breakdown is as follows:
-Services Rental: 4 claims.
-Repairs: 12 complaints.
Basic -Suministros (telephone, electricity, water, fuel, etc.): 246 claims.
-financial Services: 57 complaints
-Insurance: 23 claims.
-Transportation Passengers: 4 claims.
-Transportation Goods: 6 claims
As tourism and leisure 10 claims.
-Health: 2 claims.
Miscellaneous (professional and other services): 7 claims.
As usual the claims attended on fixed or mobile telephone and other telecommunications are by far the most numerous, albeit with a slight decrease compared to previous years, with a total of 202 complaints, representing a percentage of 48, 6% of the total.
Claims on electricity have been 28 on water have been in August and gas, butane and fuel have been eight complaints.
The Municipal Office of Consumer Information (OMIC) of the City of Torre-Pacheco began to provide services to citizens in 2000 and today has become an essential service for dealing with complaints, inquiries and complaints from consumers and users, also serving as a channel to educate and inform about the rights and obligations consumption.
The OMIC City Council Torre-Pacheco provides a permanent service throughout the year, attending in person or by telephone users, neighbors and businesses that require it by offering the following services:
- Information service, support and customer orientation, which are addressed and resolved doubts about consumer rights;
as well as companies and businesses in relation to their obligations consumption, mainly on the complaint forms.
Information campaigns are also conducted through weekly radio programs on radio station Municipal Torre-Pacheco.
- Mediation and consumer complaint handling, as well as procedures for land Consumer Arbitration procedures.
On this last point, it is noteworthy that procedures consumer arbitration hearings are also conducted via videoconference, avoiding travel outside the municipality to consumers and businesses.
This service arbitration hearings via video conference started in 2009, in the more than four years of operation it has conducted more than 190 Consumer Arbitration hearings.
Source: Ayuntamiento de Torre Pacheco
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