Portal de Torre Pacheco
www.portaldetorrepacheco.com
The Mayor of Torre Pacheco presented the program of consumer activities 2010, the set of activities that the Municipal Office of Consumer Information held throughout the year 2010.
The OMIC began providing its services to the public in 2000, through agreements that are set annually between the city of Torre Pacheco and the Department of Consumer Affairs.
The Office of Consumer Affairs offers a permanent year-round, attending in person or by telephone users and neighbors on the following topics:
- Service information, support and customer orientation, as well as businesses and shops.
- Mediation and consumer complaint handling and the processing of applications for consumer arbitration.
On this last point, it is noteworthy that also performed procedures for consumer arbitration hearings via video conferencing, avoiding travel outside the municipality of consumers and businesses
Also from the OMIC perform other specific activities, which are displayed in the Program of Activities for 2010 consumption.
These activities and services can be summarized into three main sections:
- Carrying out awareness campaigns on consumer rights and information on consumer issues.
- Carrying out training of consumers.
- Conducting education activities in schools in the municipality.
The OMIC Torre-Pacheco received in 2009 500 inquiries and complaints, 1,800 users attended and gave presentations to about 500 students.
Source: Ayuntamiento de Torre Pacheco
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